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Concert Day Details and other Frequently Asked Questions:
  • Before reading anything else, please make sure you have read our full document on Guest Rules and Policies for all guests to The Barn at Paint Fork property.   This will answer most, if not all visitors questions.

FAQ's:

  • How are tickets distributed?

    • Answer:  We release tickets primarily online at the point of sale.  However, we do have a very limited number of hard copy tickets available for purchase at the gate, on the day of the event at a cost that is typically higher than our online sales price.  To increase your chances of seeing one of our performances, it is always best to purchase tickets online.
       

  • What forms of payment do you take for purchases?

    • Answer:  Online, we accept all major credit cards and PayPal.   For purchases at the gate, we accept credit cards or cash.  We do not accept personal checks.
       

  • How will I receive my digital tickets, once I purchase them?

    • Answer: You have two opportunities to receive your newly issued tickets.

      • While still on our website, immediately following the purchase, there will be a "download icon" and also a "Print icon" that appear on your screen (lower right corner of the desktop).  You can utilize either of these functions to take possession of your new tickets.

      • An email with a PDF ticket will also be sent to the email address you provide during the transaction.  This email contains very important details each guest will need on the day of the concert.  Please DO NOT DELETE THIS EMAIL until after the event has concluded.  This is your BEST and FASTEST option to reprint tickets in the future should you lose your print outs. 

      • NEW AS OF SEPTEMBER 2019:  We now have a mobile device app to purchase and receive tickets for our venue.  The app is free.  Read more here:
         

  • I purchased tickets online and did not receive my tickets or a ticket confirmation via email, what do I do?

  • What if I lose my ticket(s)?

    • Answer: Hard copy tickets cannot be replaced if lost.  No exceptions.

    • Answer:  Digital tickets are attached to an email sent directly to your email account.  Utilizing that email and its PDF attachment, you can print your ticket(s) as many times as necessary if lost.   However, please be aware that every ticket has a unique scanner code and can only be presented to our entry staff one time.
       

  • Where do I park my car? 

  • I have ​special needs and will need assigned parking within an accessibility parking area.

    • Answer:  Pease contact us directly as soon as possible or no later than 48 hours prior to gate opening time.  We will work with you as much as possible for securing accessibility parking, or accessibility transportation​ to and from our standard parking lot. The Barn is NOT a 100% barrier free property.  Contact us by clicking here.

  • Are my tickets for assigned seating ?

    • Answer: All tickets are SRO (standing room only) General Admission.  There are no formal seats at our venue but we do have places around the property that you can temporarily rest, perhaps have a bite to eat and recharge.  We ask that guests NOT occupy any given seat or seating area for the entire duration of any event.  Please move around and allow others to take a break from standing also.  Please see more details on our Guest Rules and Policies page.

  • Can I exit and reenter the venue during the event?

    • Answer: No, however, if you have an emergency, please see our security staff and they will assist you to the extent possible.  Please see more details on this matter at our Guest Rules and Policies page.

  • Can I bring my children?

    • Answer: Yes, there is no age limit to our guests.   Please also see our Guest Rules and Policies regarding this topic.

  • What is your weather and cancelation policy?

  • What is your refund policy on tickets if I cannot attend?

    • Answer: We do not provide refunds for any ticket purchase.  All sales are final.

  • What are some of the items that are NOT allowed onto your property?

    • Answer:  Please see a list of restricted items here.

  • What are some of the items that are acceptable to bring onto your property?

    • Answer:  Please see a​ list of acceptable guest items here.

  • Do you have "Back Stage Passes" available for purchase?

    • Answer:  At this time we do not offer specialty/backstage passes.

  • Are my alcohol wristbands good to be used at other events?

    • Answer:  No.  We change the color and type of alcohol wristbands for each event.  See also, our Wristband Policy to make sure you understand how these unique wristbands work and what actions will render them void.

  • What if I have an emergency while at your venue?

    • Answer:  Please locate any staff member or security personnel immediately and explain your situation.

  • Do you have an ATM on site?

    • Answer:  No

  • Can I tailgate before a show?

    • Answer:  No.  Tailgating is not allowed on our property or at any of our designated parking areas.  Pleasee see more details here.

  • Can I bring my pet with me to a show?

    • Answer:  No.  However we do make exceptions for certified service animals.  Please see more details here.

  • Can I resale my tickets?

    • Answer:  We do not condone the resale of tickets.  However, every guest should be very aware of how the reselling of tickets can lead to problems for ticket holders at the entry gate.  Please read more here.

If you have more questions, please email us here.