Concert Day Details and other Frequently Asked Questions:
  • Before reading anything else, please make sure you have read our full document on Guest Rules and Policies for all guests to The Barn at Paint Fork property.   This will answer most, if not all visitors questions.

FAQ's:

  • How are tickets distributed?

    • Answer:  Tickets can be delivered to you via email, SMS (text) message or regular USPS mail to your mailbox. s of 2021, we have now partnered with ETIX to handle the sale of all of our event tickets.   You can purchase tickets here on this website, or at ETIX website, or by calling ETIX at 1-800-514-3848

  • What forms of payment do you take for purchases?

    • Answer:  Online, we accept all major credit cards.   For purchases at the gate, we accept credit cards or cash.  We do not accept personal checks.
       

  • How will I receive my digital tickets, once I purchase them?

    • Answer:  Both in email and also regular SMS (text messaging.  During the online purchasing process, after the purchase is completed, you will see a screen pop up on your computer that will allow you to send yourself the digital bar codes for scanning at our gates.  You will also automatically receive an email containing your tickets.  Should you experience ANY issues with this process please call 1-800-514-3848.
       

  • I purchased tickets online and did not receive my tickets or a ticket confirmation via email, what do I do?

    • Answer:  Call ETIX at 1-800-514-3848.

    •  

  • What if I lose my ticket(s)?

    • Answer: Retrieve your tickets by opening your Confirmation email from ETIX.  If you no longer have the email then call ETIX at 1-800-514-3848 
       

  • Where do I park my car? 

  • I have ​special needs and will need assigned parking within an accessibility parking area.

    • Answer:  - Ticket holders who have ADA/Accessibility needs, please proceed to our property at 445 Paint Fork Road, Barnardsville, NC 28709 for parking. Please have your vehicle hangtag displayed upon arrival at the driveway entrance.  Also, please have your tickets ready to present to our driveway security staff before proceeding to the parking area.  

  • Are my tickets for assigned seating ?

    • Answer: General Admission tickets only give the ticket holder access to standing room online viewing.  However, there is limited, first-come, first-served access to unassigned sitting areas (see viewing map here)  These sitting areas are NOT closest to the stage and cannot be reserved.  Please see more details on our Guest Rules and Policies page.

  • Can I exit and reenter the venue during the event?

    • Answer: No, however, if you have an emergency, please see our security staff and they will assist you to the extent possible.  Please see more details on this matter at our Guest Rules and Policies page.

  • Can I bring my children?

    • Answer: Yes, there is no age limit to our guests.   Please also see our Guest Rules and Policies regarding this topic.

  • What is your weather and cancelation policy?

  • What is your refund policy on tickets if I cannot attend?

    • Answer: We do not provide refunds for any ticket purchase.  All sales are final.

  • What are some of the items that are NOT allowed onto your property?

    • Answer:  Please see a list of restricted items here.

  • What are some of the items that are acceptable to bring onto your property?

    • Answer:  Please see a​ list of acceptable guest items here.

  • Do you have "Back Stage Passes" available for purchase?

    • Answer:  At this time we do not offer specialty/backstage passes.

  • Are my alcohol wristbands good to be used at other events?

    • Answer:  No.  We change the color and type of alcohol wristbands for each event.  See also, our Wristband Policy to make sure you understand how these unique wristbands work and what actions will render them void.

  • What if I have an emergency while at your venue?

    • Answer:  Please locate any staff member or security personnel immediately and explain your situation.

  • Do you have an ATM on site?

    • Answer:  No

  • Can I tailgate before a show?

    • Answer:  No.  Tailgating is not allowed on our property or at any of our designated parking areas.  Pleasee see more details here.

  • Can I bring my pet with me to a show?

    • Answer:  No.  However we do make exceptions for certified service animals.  Please see more details here.

  • Can I resale my tickets?

    • Answer:  We do not condone the resale of tickets.  However, every guest should be very aware of how the reselling of tickets can lead to problems for ticket holders at the entry gate.  Please read more here.

If you have more questions, please email us here.

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Tickets or ticket issues: 1-800-514-3849

Other: 828-490-1535